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PRIVACY POLICY
Exclusively Canada Ltd. (and our consumer site www.viarailvacations.com) takes your privacy seriously. Please read the following to learn more about our privacy policy.

Information Collection and Use
Registration
Order Forms
Cookies
Log Files
Links
Surveys & Contests
Security
Correcting /Updating Personal Information
Notification of Changes

All User information supplied by Users of Exclusively Canada Ltd. website properties, including www.viarailvacations.com, as defined under Exclusively Canada Ltd. Terms & Conditions is covered by the Data Protection Act 1998 (the Act).

Information Collection and Use
We collect information from our users at several different points on the website this
is for customer service and billing purposes, we also collect data from our users so that we can customize the content and/or advertising site according to individual preferences. User details will be used only to provide service(s) specifically requested by the User. User information will not be disclosed to a third party without Users’ permission, except when:

  • We have your consent to share the information
  • We need to send the information to companies who work on behalf of Exclusively Canada Ltd. to provide a product or service to you; (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)
  • We need to share your information to provide the product or service you have requested
  • We respond to subpoenas, court orders, any legitimate request by authorities with which we must comply or legal process or
  • We find that your actions on our web sites violate our Terms and Conditions or any of our usage guidelines for specific products or services.
  • Exclusively Canada Ltd., as the sole owner of the personal information collected from this site, may transfer information about you if Exclusively Canada Ltd. acquires, or is acquired by or merged with, another company.

Registration
In order to receive our news wires or email alerts users have to complete a registration form. During registration a user is required to give contact information (such as name, email address, etc.). This information is used to contact the user about the services on our site for which they have expressed interest and so we can provide amore personalized experience at www.viarailvacations.com It is optional for the user to provide demographic information (such Asuncion and gender).

Order Forms
We request information from users on our order forms. Users have to provide contact information(such as name and delivery address) and financial information (such as credit card number and expiry date), only if the user is reserving or purchasing travel services. This information is used for billing purposes and to fulfill customer orders.

Cookies
A cookie is a small text file written to a user’s hard drive that contains the User ID. The cookies do not contain any personal information about users. The use of cookies is now widespread. The reason we use cookies is to save our users time on the site; and also so that we can personalize a user's experience of the site. If a user sets up his
browser to reject the cookie, he or she may still use the site although functionality may be impaired.

Log Files
Whenever a User requests a page, IP address, browser and version and operating system are stored in a log file. This information is only used for statistical purposes to help improve this site and provide accurate statistics to advertisers in the form of aggregated data.

Links
This web site may contain links to other sites. Please be aware that Exclusively Canada Ltd. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving our services.

Security
This Webster every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and offline. When our registration/order form asks users to enter sensitive information (such as credit card number), transformations encrypted and is protected with the best encryption software in the industry SSL.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked,
or open, as will be the case for most of the time that a user is browsing the web. If you have any questions about the security at our web site, you can send an email to info@exclusivelycanada.com

Correcting/Updating Personal Information
If a user’s personally identifiable information changes, or if a user wishes to change or discontinue their service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by sending a request via email to info@exclusivelycanada.com

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally in a manner different from that stated at teatime was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

VIA Rail Vacations
 North America 1.888.730.9500    United Kingdom 00.800.2876.7200   Australia 0011.800.2876.7200
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